Public Television for Western New England

Privacy Policy for WGBY Online Visitors

Thank you for visiting WGBY Online. As an extension of our broadcast mission, we want your visit to WGBY Online to enlighten, inform, and entertain you. We know you don't want the information you provide us shared indiscriminately. Here we explain how WGBY Online collects information, what we do with it, and what controls you have. We're committed to ensuring the privacy of your personally identifiable information, and to protecting your ability to make financial transactions and transmit your personal data with full confidence.

The privacy policy set forth here refers solely to WGBY Online. Please read it carefully, and if you have any questions or concerns, please contact us. Also, note that WGBY Online links to numerous other sites, such as PBS, NPR and Public Interactive. Please consult those sites to learn more about their policies.

Gathering and Use of Information

WGBY does not willfully disclose any personally identifiable information about our online visitors to any third party without first receiving the user's permission. WGBY Online only collects personally identifiable information from our visitors on a voluntary basis (such as your name, address, e-mail address, telephone number, and/or other identifying information).

You should recognize that under certain circumstances, if you choose not to voluntarily submit requested information, you may not be able to engage in certain activities -- e.g., online contests or surveys -- for which personally identifiable information is needed.

Secure Credit Card Transactions

WGBY Online offers you the convenience of making membership contributions via credit card. WGBY utilizes up-to-date encryption measures to ensure credit card account information security and to secure any information from your computer to our server. Our Web financial transaction forms are stored and served from a secure server. This means that each page you view and any information you submit is encrypted on its way between computers (yours and ours). Even in the highly unlikely event that your transmission is intercepted, it should not be usable. Your peace of mind and the safeguarding of your credit card information are top priorities for us. All online credit card transactions are done through a secure server using 128-bit SSL; you know you're on a secure page when the Web address starts with "https" (the "s" is for "secure"). Your credit card information is used only for your intended purpose -- that is, for the purchase or contribution you wish to make.

E-mail Addresses

WGBY maintains a customer database with e-mail addresses of viewers and Web visitors who have provided them to WGBY by e-mailing us with questions about membership, submitting an online membership contribution (that is, making an online pledge), or sending us an e-mail about our programs or services. We will use these addresses to send our constituents information about WGBY programs, Web sites, services, or membership, and we will always give you a clear and convenient method of unsubscribing to our mailings.

E-mail addresses will be used only by WGBY to communicate with you. We do not sell, exchange, or lend e-mail addresses to outside companies, organizations, or individuals. You can have your e-mail address removed from the WGBY e-mail database at any time by emailing us at feedback@wgby.org. We will try to update our records as soon as possible, or by following the unsubscribe directions included in each and every e-mail message we send.

WGBY and Your Postal Address

Like many nonprofits, we occasionally exchange some of our donors' names and postal addresses with carefully selected nonprofit educational, cultural, health, and social service organizations. When you make an online contribution, your name and postal address will be included as eligible for an exchange. We have not and do not share or exchange our donors' e-mail addresses or phone numbers with any third party. Our exchange program provides other nonprofits with only your name and postal address. View more details of our memberlist policy online.

If at any time you would like to check or update our record of your information, please let us know by calling WGBY (413-781-2801, Monday-Friday, 9am-5pm EST), or writing to us (List Exchange, WGBY, 44 Hampden Street, Springfield, MA 01103), or emailing a "Do Not Exchange" request to feedback@wgby.org. If you already have opted out of having your name and address exchanged, rest assured that we will continue to honor your request.

Cookies and Browsers

In general, "cookies" -- the informational files that your web browser places on your computer when you visit a Web site -- are used on WGBY Online only in database applications like our Teacher Video Lending Library or our online bulletin boards. If you "localize" at pbs.org by selecting WGBY as your local station (by entering your zip code), pbs.org sets a cookie on your computer that allows you to see local schedule information from WGBY easily on pbs.org.

When visiting any Web site, your browser sends information to the site's hosting server identifying the browser you're using, your Internet service provider (ISP), the page you last visited, and the page you're currently visiting. Your browser does not, however, send any personally identifying information to Web sites unless you explicitly provide that information in a form. Thus, WGBY Online cannot extract any personally identifying information about you from what we receive via your browser.

Acceptance of this Privacy Policy for WGBY Online

By using this site, you signify your agreement to the terms and conditions of this Privacy Policy for WGBY Online. If you do not agree to these terms and conditions, please do not use this site. We reserve the right, at our sole discretion, to change, modify, add, or remove portions of this policy at any time. Please check this page periodically for any changes. Your continued use of WGBY Online following the posting of any changes to these terms shall mean that you have accepted those changes. If you have any questions or concerns, please contact us.