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Frequently Asked Questions From Our Viewers

What do I need to know about the conversion to digital television? Will WGBY be changing because of digital tv?
 

I've noticed that I get audio on some of your programs that does not match the video. Why is that?

Why do you air programs like Plaza Sesamo or controversial programs such as In The Life, The Castro etc.

Why do you have that small WGBY logo (bug) in the lower right hand corner of the screen?

I saw a short subject you had on about a local artist. When will that air again?

Why is it that when PBS feeds a program nationally, WGBY doesn't air it until a later date?

When you preempt a popular program why can't you find room for it somewhere else in the schedule?

Have a question that's not listed here? Email us!


What do I need to know about the conversion to digital television? Will WGBY be changing because of digital tv?

WGBY turned off our analog signal on November 5th, 2008, and is now broadcasting only in digital. Cable subscribes should still see all our channels, but over the air viewers with older televisions may need special equipment. Learn more at our digital television information page.

I've noticed that I get audio on some of your programs that does not match the video. Why is that?

Answer: WGBY often has additional data in the program broadcast that can be accessed through a viewers TV. This data might be the Descriptive Video Service, which describes what's happening on screen for our sight impaired viewers, or it might be the Radio Reading Service. These are accessible by enabling the SAP audio channel on your TV or VCR. If you're hearing audio that doesn't match video, you should check to see if your SAP switch is turned on.
 

Why do you air programs like Plaza Sesamo or controversial programs such as In The Life, The Castro, etc.?

Our mission has always been to deliver programs of the highest quality AND of interest to diverse audiences. Therefore, there will be programs on our air that do not appeal to everyone in one way or another.
 

Why do you have that small WGBY logo (bug) in the lower right hand corner of the screen?

Years ago, everyone in our viewing area knew that they could find WGBY on Channel 57 on their TV. Today, the vast majority of our viewers watch WGBY via cable, where WGBY may be channel 2 or 9 or 27, depending on the town. This, coupled with the fact that more and more channels are becoming available to viewers, has made it increasingly difficult for viewers to know what station they are watching as they flip through the channels. This is why all the local stations, including WGBY, started putting "bugs" in the corner of their screen. We recognize that not everyone appreciates it, and have tried to make it as small and unobtrusive as possible.

I saw a short subject you had on about a local artist. When will that air again?

This is part of the WGBY Snapshots series, which are short pieces (3-10 minutes) that air when we have extra time after a show. They feature interesting people, places and history in western New England. Show times are frequently flexible right up to shortly before the air date, so we may schedule any particular Snapshot a week before broadcast, which means we can't put it in our Prime Time magazine. We do rerun them often, so if you see one you want to see again, let us know and keep watching!
 

Why is it that when PBS feeds a program nationally, WGBY doesn't air it until a later date?

It often happens that PBS will send us a program via satellite at a time when we have our regular series lineup scheduled (as do many other stations). In these cases, we usually find a broadcast slot at a later date to air the program. However, the producers of the program may mistakenly promote the SATELLITE FEED date and time as the broadcast date and time. In addition, there are many more programs fed by PBS and other distributors than there are hours in the day, so we cannot air all the programs available to us. We rely on viewer input to help us decide which programs we should air on WGBY.
 

When you preempt a popular program why can't you find room for it somewhere else in the schedule?

We try very hard to keep our regular programs in their timeslot, at the same time adding new and interesting programs into our schedule. In doing this, we frequently come up against the problem that there are only a limited number of available hours in the day, and even fewer in "prime time". Sometimes, in order to schedule a new program that we think our viewers will love, we have to preempt a program in a current series. If we rescheduled the preempted program, we'd have to preempt another program, and so it would go ad infinitum. We hope our viewers will understand, and appreciate the chance to see new programs they wouldn't otherwise have a chance to see.

With the addition of our digital channels, WGBY World, WGBY Create, and WGBY Kids, many programs are broadcast at different times on these other channels. You can view them using a digital receiver, or if you are a Time Warner or Comcast Cable subscriber. See our digital pages for more information.