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WGBY Thank You Gift Information

When will I receive my thank you gift?

On average, you will receive your thank you gift 6 - 8 weeks after you fulfill your pledge. Some items may arrive sooner; however, it can take up to 12 weeks. We order thank you gifts weekly throughout the year; however, national demand for an item may slow down our distributors and cause delays in our ability to mail your thank you gift. If it has been longer than 8-12 weeks and you have not received your thank you gift, contact membership@wgby.org or call 413-781-2801 for the status of your thank you gift.

Why are the thank you gifts WGBY offers during pledge drives so expensive? Why can’t I buy these items at a regular retail price?

As a public television station, WGBY  relies on community support for a great deal of our funding. The programs, DVDs, CDs, books, or other items we offer during our on-air fundraising campaigns are intended as a “thank you” gift for supporting the station with a donation, not as a retail transaction. To encourage viewers to become members of the station, we suggest various pledge levels and offer the individual items or packages as incentives to contribute at that level. These items allow us to give members something tangible for their donation in support of our programming.

What do I do if I receive the wrong gift or a damaged thank-you gift?

If you open your gift and discover that it is the wrong item or is damaged, just re-pack it and mark the package “Return to Sender.” Contact our membership department at membership@wgby.org or call 413-781-2801 to receive a replacement.

What is WGBY’s refund policy?

Due to the cost to  purchase thank you gifts as well as credit card transactions, WGBY has a no refund policy.

THANK YOU!